Artificial Intelligence (A.I.) coupled with Robotics Process Automation (RPA) will give higher improvements in operational effectiveness for insurance companies. A.I. can assist in areas beyond rules-based tasks done by conventional RPA systems.
Robotics Process Automation (RPA) has made inroads into insurance companies, especially for rules-based, voluminous back-office processes. It can be deployed for activities such as customer-onboarding, claims processing, underwriting, etc.
Take the next step to reap more benefits from automation by leveraging on A.I. to enhance RPA, through computer vision, natural language processing (NLP),and machine learning.
RPA does data-entry; A.I. helps to recognize logos/faces, improves accuracy of data-extraction
RPA uses specific information to calculate risk; A.I. predicts risk-level based on history of multiple applicants
RPA manages/ completes activities in workflow; A.I. predicts approvals
RPA accesses enquiry emails; A.I. sorts emails out and categorises them
RPA manages/ complete activities in workflow; A.I. detects potential fraud
RPA extracts info from feedback, A.I. helps to gauge customers’ sentiments
of time for integration
Gleematic A.I. RPA is easier to use and set up, compared to other automation tools, so that even end-users can be empowered to tap on the power of A.I. robots. You can learn to create and edit scripts to direct the robots.