World of Possibilities (WOP), organized by China Hotels and Travel Alliance (CHTA), continued to embark again in Beijing and Shanghai. Gleematic founder and co-founder, Christopher Lim and Ada Lim, participated again to pitch Gleematic after being rewarded as top 3 winners. The event in Beijing happened on 21st November 2019 meanwhile Shanghai on 27th November 2019. This time, more hospitality businesses participated together with key-executives from various companies to join the session.
CHTA is a non-profit organization that connects Chinese and Western communities from the perspective of travel and hospitality technology. By holding World of Possibilities - The Singapore Contest, CHTA aims to find potential and innovative solutions for the transformation of the hospitality business and travel agencies. Some well-known hotel groups that attended the event such as - Argyle Group (Australian hotel chain), Wanda Group (a Chinese property management and hotel group), Intercontinental Hotels Group, China Tourism Group.
This time, Gleematic A.I re-participated to provide an explanation of the use of the Automation process in hospitality activities and services that connect with customers. There are many operational processes in the hospitality industry that Gleematic A.I can help to automate. Eliminating and replacing manual processing with automation is a solution offered by Gleematic A.I for the hospitality industry so that human staff can move to more valuable tasks.
Gleematic A.I can help automate the check-in process and the booking process - the addition of online booking integration. Usually, front desk operations are too complicated and can be very time consuming if done manually, but can be different from the help of A.I Gleematic. Gleematic can help extract important guest information eg from a passport, ID card, etc., and enter the hotel software system to enter information. In order processing, Gleematic A.I can be used to help integrate online ordering. It can check online bookings that have been made and reconcile with the system. After that, the software robot issues a room key and other free services.
Not just automation, Gleematic A.I can be used to assess customer feedback which is very useful and important in customer relations and improving the business itself. Gleematic A.I can help customer relationship feedback management by using sentiment analysis to assess positive and negative feedback, it can also help sales management by identifying "hot directives" from emails and sending them to the right sales force in charge. Last not least, the extraction of debt invoices can also be automated using Gleematic A.I.
Gleematic A.I pitched along with many outstanding product offerings as innovative solutions. Together we will leverage advance technologies to upgrade the way we run the business.
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