Artificial intelligence is a field of study where machines can “think” and make decisions in ways that are somewhat similar to what a human will be able to do, without fixed rules. The use of artificial intelligence can provide enormous benefits in various ways, especially those related to digital data. A.I. can be a tremendous help for office automation. 

The global RPA market is expected to reach USD 3.11 billion by 2025, according to a new study by Grand View Research, Inc. Artificial Intelligence (AI) market which is a core part of cognitive automation is expected to exceed USD 191 Billion by 2024 at a CAGR of 37%. With such extravagant growth predictions, cognitive automation and RPA have the potential to fundamentally reshape the way businesses work. 

There are various complex business processes involved in banks, especially in handling and processing loads of customer request. These processes are mainly still rely manually on human-staff and paper, which are less effective considering that banks have many incoming customer requests to be processed every day. Therefore, it takes many people at back offices to process loads of customer request, not to mention any other works that they must do such as managing sales, financial, and administrative reports.

Life in a start-up has been so busy that we sometimes forget to take time off to reflect. Today is Singapore’s 53rd birthday and people of all backgrounds come together as a nation to celebrate what we’ve achieved so far as a nation. Likewise, it’s been an exhilarating journey for our team at Glee Trees, building the company and our beloved proprietary product, Gleematic A.I. Robotic Process Automation software. We turned TWO on 1 July 2018 and we’ve learnt much in our journey thus far.

Robotic Process Automation (RPA) is gaining increasing traction in the recent years and has proved to improve the efficiency and productivity of companies significantly. Through our experience of implementing Gleematic RPA and talking to our users, we have distilled benefits of using robotic process automation for meet the challenges of modern businesses. (Disclaimer: these observations are based on Gleematic RPA and may be different for other brands of RPA.)