Artificial Intelligence (A.I.) coupled with Robotics Process Automation (RPA) will give higher improvements in operational effectiveness for any insurance company in Malaysia. A.I. can assist in areas beyond rules-based tasks done by conventional robotic processing automation RPA systems.
Robotics Process Automation (RPA) has made inroads into insurance companies, especially for rules-based, voluminous back-office processes. It can be deployed to streamline activities such as customer-onboarding, claims processing, underwriting, etc.
Take the next step to reap more benefits from automation by leveraging on A.I. to enhance RPA for your insurance company, through computer vision, natural language processing (NLP), and machine learning.
RPA does data-entry; A.I. helps to recognize logos/faces, improves accuracy of data-extraction
RPA uses specific information to calculate risk; A.I. predicts risk-level based on history of multiple applicants
Robotic process automation (RPA) manages/completes activities for insurance company workflow; A.I. predicts approvals
RPA accesses enquiry emails; A.I. sorts through emails and categorises them according to your specifications
RPA manages/completes activities in workflow; A.I. detects potential fraud
RPA extracts info from feedback, A.I. helps to gauge customers’ sentiments
By up to 70%
~15% of time for integration
Gleematic robotic process automation (RPA) is easier to use and set up in comparison to other automation tools for your insurance company. This means that even end-users can be empowered to tap into the power of A.I. robots. You can learn to create and edit scripts to direct the robots yourself!